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Bad news for Japan's Karens (可憐たち, if you will): Japan Railways East says it will no longer do business with customers who harass its employees. Violations include physical/verbal abuse, making employees kneel in apology (土下座), & harassment on social media. pic.twitter.com/g0glwt2aMc
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This so-called "customer harassment" (カスハラ) has been a rising problem for years in Japan, a country lauded for its overall excellent customer service. Tokyo will be the first local gov to institute anti-harassment legislation this year. unseen-japan.com/monster-custom…
