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Bloopers
How does Scott Monty define CX today?
How does Ian Golding define CX today?
How does Sally Mildren define CX today?
How does Jeff Sheehan define CX today?
How does Annette Franz define CX today?
How does Nate Brown define CX today?
How does Grant Hartanov define CX today?
How does Dan Gingiss define CX today?
You are the right person to talk to: everyone in your organization should be the right person to talk to when a question or a customer complaint comes in.
When something goes wrong, help the customer AND support your co-worker: if there is a problem with a customer, most companies try to solve that, but don’t forget to support your co-worker as well. Make them feel good about the situation.
The idea of a customer council: sometimes great customer experience ideas get stuck in an organization. Setting up a customer council can be a great help to remove some roadblocks during implementation. Hope you will like this case study of Neuhaus in this part of the video.
And Your Role with with Oracle What Does that Encompass
Why Is Customers Experience So Important that Everybody's Focused on It Right Now
Where Does Personalization Fit into this Customer Experience Universe Personalization
The Customer Experience Portfolio
Built on Oracle Cloud Infrastructure
The future of customer experience where it's going
Advertising
How Will We Measure if It Worked