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Management Training
The importance of education
Barriers to Employees Taking Pride in Work
Annual ratings are mirror lotteries
How to learn about problems
The Most Important Figures are Unknown and Unknowable
The Chain Reaction
Control Charts & Management Philosophy
Philosophy of Scientific Management
Developing Management
Introduction
Deming Chain Reaction
Point 1: Create Constancy of Purpose
Point 2: Adopt the New Philosophy
Point 3: Stop Depending on Inspections
Point 4: Focus on Total Cost, Not Price Tag
Point 5: Improve Constantly and Forever
Point 6: Institute On The Job Training
Point 7: Institute Leadership
Point 8: Drive Out Fear
Point 9: Break Down Barriers
Point 10: Eliminate Unclear Slogans
Point 11: Eliminate Management by Objective
Point 12: Remove Barriers to Work Pride
Point 13: Implement Education & Self-Improvement
Point 14: Make Transformation Everyone’s Job
Deming's 14 Points Summary
The Deming Way
Why don't people from marketing or finance follow this approach?
The Death of Dr. Deming
Create Consistency of Purpose
Consistency Of Purpose
Advantages and Disadvantages of World War II
Inspection Methods
Consider Lifecycle Costs
Constantly Improve Your Production and Service System to Improve Quality and Productivity
Focus on Leadership at All Levels