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Introduction
How can you tell if what you’ve implemented matches what you planned to do?
Assuming the technical people and the businesspeople are aligned, how can you tell if you are on target?
Once you’ve identified some meaningful metric, what do you do next?
Define a clear strategy and socialize that with your stakeholders
Expect that your goals will change over time
In summary: 1) establish strategy, 2) define metrics, 3) Implement your plan
What’s the first action item to get started?
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