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Try Freshservice for Free- https://bit.ly/3aZZaBY In this video, we have given a brief overview of the modules and features of Freshservice ...
YouTube-Freshservice
Tickets Tab
Releases
Asset Management
Project Management
Reporting module
Admin Tab
Freshservice Product Tutorials · Videos to help you make the most of Freshservice and simplify the way you manage your Service Desk. · Freshservice Demo | Best ...
Did you know that the average tenure of IT support agents was less than 11 months? Before long, their frustration starts to reflect on the ...
Why Freshservice?
Benefits of Freshservice
Cloud-based service desk
Getting Started
Bring IT and business teams together with a single service management solution for fast, easy and seamless employee services across the ...
Start by creating a new workspace
Setting up additional services
Set up a fully functional multi-department service desk
Sign Up for a free trial today - https://bit.ly/3zm3K5G Freshservice is Freshworks's intelligent, right-sized, cloud-native IT service ...
Introduction
End User Portal
Dashboard
Service Catalog
Incident Management
Problem Management
Change Management
Release Management
Knowledge Management
Admin Console
Freshservice is an easy-to-use, AI-powered ITSM software with modern gamification features. Over 50000 businesses worldwide use Freshservice ...
Find out how you can simplify the Incident Management process using Freshservice. This tutorial explains how to automate mundane tasks and ...
How to create incidents
Smart Suggestions
Creating tickets on behalf of employees
Ticket Assignment
Round-Robin feature
Workflow Automation
Modifying and updating tickets
Adding notes
Adding watchers
Conclusion
A short video tutorial about Problem Management in Freshservice. IT teams work hard to resolve issues day in and day out.
Recognizing a Problem
Creating an isolated problem
Problem analysis
Change management process
Closing a problem
About 80% of IT issues happen due to poorly managed changes. This tutorial explains how to establish a change management process using ...
How it works?
Change Notifications
Change detailed view
Backup plans
Change Approval Process
Creating a release
Change lifecycle feature
Summary
Freshservice agent demo video is a guide to agents who newly got on-boarded onto Freshservice. The agents can follow the video to get ...
Logging into Freshservice
Creating a service request
Bulk ticket handling
Telephony tool
A service catalog is a structured list of all IT services offered by an organization's IT department. It is a centralized database of ...
YouTube-Academy Freshworks
Freshdesk vs Freshservice: What Type of Customer Are You Supporting? Because the objectives of the Help Desk and the Service Desk are not ...
YouTube-Flycast Partners
Meet Your Host and Guest
Help Desk Benefits
Service Desk Benefits
What Are the Differences between the Help Desk and Service Desk
Freshdesk Overview
Freshservice Overview
When to Consider Freshdesk
When to Consider Freshservice
When to Consider Freshdesk and Freshservice
Who Is Flycast Partners?
Agenda: Assigning Tickets Escalating Tickets Closing Tickets Creating Tickets Tickets Stuck In The Queue Managing Your Queue Rate Comment ...
YouTube-Kevtech IT Support
Intro
Understanding the Ticketing System
Point of Escalation
Notifications and Warnings
Re-assigning Tickets
Escalating tickets
Creating Subtickets
How to create a ticket
Request Monitoring
In this video you will find out Which One is Better - Freshservice or Freshdesk Special Offers LEARN & IMPROVEMENT: Skillshare: ...
YouTube-Speak About Digital
The Core
SLA management
Reporting and analytics
Integrations
Ticket management
Pricing
Knowledge base
A short video tutorial about the Service Catalog in Freshservice. This tutorial explains how to customize the Service Catalog to streamline ...
How Freshservice Service Catalog works?
Request approval process
What happens at the Service Desk
Safeguard your business from critical operational incidents. Filter noise to extract signals and automate incident creation, routing, ...
Freshworks Freshservice Tips & Tricks: Freshservice Asset Management Basics to Advanced for Financial and Risk Management.
Overview
Your Hosts
Who is Flycast
Physical Management
Asset Management Interface
Financial Management
Purchase Order and Contracts Demo
Reporting and Analytics
Risk Management
Software License Management Demo
Workflow Automator for Savings
Streamline incident response with Freshservice On-Call Management and get a massive head start in issue resolution.
Create an on-call schedule
Create a Shift
Call Rotation Type
Escalation Path
Configure Additional Escalation Levels
Stakeholder Notification
Unified Timeline View
Update the Calendar
Freshservice helps the end users easily raise requests/incident from anywhere through different channels. Its end of the email era.
What is Freshservice?
Mobile app
Push notifications
Freshservice Tutorial 2024: How To Use Freshservice (Step-by-Step) In this video we show you How To Use Freshservice. Freshservice is very ...
YouTube-Tutorials by Manizha & Ryan