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Cresta was founded with the goal of using AI to help people learn high-value skills and by doing so, make business radically more productive ...
YouTube-Cresta
With large contact center teams, local and remote, in-house or outsourced, coaching agents at scale is nearly impossible. Cresta Agent ...
The challenge of coaching a large team
Your own personal AI coach
Building a custom AI model
Real-time examples
Tracking agent adherence
Tools for managers
Making happier agents and customers
... Cresta Insights businesses can extract customer insights from ... Cresta Insights:: https://cresta.com/product/insights/ Enjoyed our video ...
The challenge of acting on customer data
What is Cresta Insights?
Discover insights
Understand insights
Act on insights
Selling smarter
Cresta's Real-Time Intelligence amplifies the best practices of top performers across your contact center team, guiding #agents through ...
The Contact Center
What is Agent Assist
AI-Driven Coaching
Knowledge Base Search
Suggestions
Live Assist
Auto Summarization and Notetaking
Results
Why Cresta
Take the guesswork out of chatbot #automation for the contact center. Cresta Virtual Agent helps you discover conversation reasons and ...
Saving costs with AI
Why do most chatbots leave customers frustrated?
Cresta’s approach to chatbot automation
Call driver analysis
Conversation flow modeling
Automate with insight
Cresta's Knowledge Assist is a first-of-its kind tool, revolutionizing access to #knowledge in the enterprise.
What is Knowledge Assist?
Gen AI
Knowledge sources
Reporting and Insights
The Power of Real-Time Intelligence
Share your videos with friends, family, and the world.
Understand, evaluate, coach, and take action. Cresta analyzes 100% of conversations in your contact center, assists the #QA process, ...
Managing Agents
What is Director?
Performance Insights
Coaching Overview
Announcing Cresta's Spring Release - 2021. We are excited to announce Cresta for Voice and bring Cresta's Real-time Expertise AI to ...
... Cresta Auto Summarization & Note Taking automate away tedious tasks ... cresta.com/product/auto-summarization-note-taking/ Enjoyed our video ...
Agent Challenges
What is Auto Note Taking & Summarization?
Auto Note Taking
Auto Summarization
Flexible Integrations
Brinks Home™ is one of the largest home security and alarm monitoring companies in North America. They sought to streamline and transform ...
Benny opens up the Cresta to find the issue... How bad is it ? What will have to happen now? BCW Parts + Merchandise: ...
YouTube-Benny's Custom Works
... Cresta Opera comes in, a comprehensive, user-friendly, no code AI rule builder. Learn more about Cresta products: https://cresta.com/product ...
Synchronizing agents, coaching, QA, and insights
An easy no-code solution for building AI-driven rules
Define what the rule should be
Configure when the rule is applied
Review and save the new rule
A harmony of results
High Five! We are super proud to be named "Independent Network of the Year" at #CrestaAwards – for the fifth time in a row So, ...
Facebook-Serviceplan Group
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents.
Chat volume and happy customers
Cresta Agent Assist
What is Smart Compose?
What are Suggestions?
AI behind the scenes
Integrations
Real-Time Intelligence Engine
The Cresta is finally back on home soil after multiple drag and drive events across America over the 2023 year.
Lunch served from 1pm, Show starts 3pm. Indulge in a sumptuous three-course meal amidst an afternoon of elegance and enchantment. Wear your ...
Instagram
Toyota Cresta with 160 HP POV test drive on Russian roads. Have a nice trip!🛣️ #cresta #toyotacresta #cresta100 Year⏳: 2000 ⚙ Engine: 2.0 ...
YouTube-FP Driving
Book your next stay at Cresta Hotels on: https: //crestahotels.com/ and pay less #CrestaHotel#AfricanHotelExperience #BookDirectPayless#safari# ...
Facebook-Cresta Hotels
Way, way back there was an animated polar bear in sunglasses who really enjoyed weirdly thick soft drinks. His beloved syrupy Cresta came in ...
YouTube-ashens
Introduction
Dating the Cresta Bottle
Cresta History
Cresta adverts
Summary
What does it taste like?
Taste Test
Conclusion