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Introduction
Why Tessei?
Who is manufacturing Shinkansen? Tools are essential, but the people are first.
You are mine now. Wrong approach.
The key to change. To change the organization, change people’s minds.
Pride in work.
How to change people?
Kaizen examples.
The company group communication.
Who knows the most about Gemba?
Change people’s minds.
What is the highest skill a human being can have?
7-minute miracle mission.
Shinkansen annual delay of less than one minute for all trains.
The new math of Tessei.
How to recognize 99 people?
Angel report.
Omotenashi (hospitality). Angel reports examples.
How to choose a leader?
Why do I train the middle-management?
Warm-hearted - Strict - Fair.
How Mr. Yabe defines Kaizen.
Four reasons you can fail in innovation.
How to deal with bad ideas?
What is one thing you would do differently?