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If you want to create a strong customer culture within your organization, your HR team can add major value. There are 6 key ways they can do ...
YouTube-Steven Van Belleghem
2023/12/15Gamechanger: instead of finding ways to sell more stuff, ask how you can add value to people's lives. How can you be a driver for positive ...
YouTube-Steven Van Belleghem
2023/12/18Time for a new CX Update video, your monthly update on customer experience by Steven Van Belleghem. In this episode, I discuss three topics: ...
YouTube-Steven Van Belleghem
2024/03/04動画の見どころ1/3枚目 You are the right person to talk to: everyone in your organization should be the right person to talk to when a question or a customer complaint comes in.
動画の見どころ2/3枚目 When something goes wrong, help the customer AND support your co-worker: if there is a problem with a customer, most companies try to solve that, but don’t forget to support your co-worker as well. Make them feel good about the situation.
動画の見どころ3/3枚目 The idea of a customer council: sometimes great customer experience ideas get stuck in an organization. Setting up a customer council can be a great help to remove some roadblocks during implementation. Hope you will like this case study of Neuhaus in this part of the video.
There are tons of definitions for customer experience (CX). How does CX expert Annette Franz define it? Check out the latest episode of our ...
Facebook-Sprinklr
2023/11/08The 10 Most Important Customer Experience (CX) Trends for 2024 with Bernard Marr Bernard Marr reveals the top 10 CX trends for 2024 ...
YouTube-Bernard Marr
2023/12/22... CX platforms powered by AI. This video dives into the key drivers ... CX platforms and AI for superior customer experiences. Learn more ...
YouTube-Ronald van Loon
2023/05/11Zendesk is a CX management platform and sales CRM known for customer service and support solutions, including ticketing and live chat. Zendesk ...
Nextiva-Nextiva
3週間前Hear it straight from the CX pros on what customer experience REALLY means in 2024. In this mashup, hear top industry experts weigh in on ...
YouTube-Sprinklr
2024/01/17動画の見どころ1/9枚目 Bloopers
動画の見どころ2/9枚目 How does Scott Monty define CX today?
動画の見どころ3/9枚目 How does Ian Golding define CX today?
動画の見どころ4/9枚目 How does Sally Mildren define CX today?
動画の見どころ5/9枚目 How does Jeff Sheehan define CX today?
動画の見どころ6/9枚目 How does Annette Franz define CX today?
動画の見どころ7/9枚目 How does Nate Brown define CX today?
動画の見どころ8/9枚目 How does Grant Hartanov define CX today?
動画の見どころ9/9枚目 How does Dan Gingiss define CX today?
Managing data is critical for any organisation, including the ability to purge data safely, securely and effectively, which is crucial for ...
YouTube-Jürgen Kress
2023/10/18Customer Experience (#CX) and User Experience (#UX) are two common terms that mostly mean the same thing, but have different connotations.
YouTube-NNgroup
2020/02/28Welcome to CX Update #6! In this episode you'll find out what I mean by the 'Top Gun effect' in customer experience.
YouTube-Steven Van Belleghem
2022/06/30Better CX does not always mean more budget. Try to think differently without spending more money. #customerexperience #customerfirst ...
YouTube-Steven Van Belleghem
2024/02/07Generation CX represents the power of today's customers — and the business leaders who are harnessing that power to win.
YouTube-Medallia
2016/04/26Historically speaking, customer experience (CX) is centered on the interactions between companies and their customers. In essence, CX is ...
YouTube-Dimension Data
2016/03/08What is customer experience? The Senior Vice President of Global Marketing at Oracle CX, Nate Skinner, explains how your company can create ...
YouTube-CXOTALK
2021/03/03動画の見どころ1/8枚目 And Your Role with with Oracle What Does that Encompass
動画の見どころ2/8枚目 Why Is Customers Experience So Important that Everybody's Focused on It Right Now
動画の見どころ3/8枚目 Where Does Personalization Fit into this Customer Experience Universe Personalization
動画の見どころ4/8枚目 The Customer Experience Portfolio
動画の見どころ5/8枚目 Built on Oracle Cloud Infrastructure
動画の見どころ6/8枚目 The Future of Customer Experience Where It's Going
動画の見どころ7/8枚目 Advertising
動画の見どころ8/8枚目 How Will We Measure if It Worked
If you're looking for deep insights and best practices to better measure your CX success, sit tight! In this episode of Unlock CX our guest ...
YouTube-ANYWHERE365
2023/10/30Comments1 · 7 CUSTOMER EXPERIENCE INTERVIEW QUESTIONS & ANSWERS! (How to PASS a Customer Service Interview!) · 3 Secrets for Responding to Rude ...
YouTube-BrandLove Customer Experience Learning
2016/07/21Become a CX expert for free with the Konnect Insights Academy by registering with this link - https://bit.ly/43vp7QF CX or Customer ...
YouTube-Konnect Insights
1か月前See our SAP Customer Experience solutions live in action and discover the value of an intelligent CX, connecting back-end systems with ...
SAP
2023/04/26Thorough a consensus process, the Customer Experience Professionals Association (CXPA) has developed a definition of a CX professional: "A ...
YouTube-Customer Experience Professionals Association
2020/11/05