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Does Teams Phone have Call Center Features?
Yes, but Teams lacks a lot
Teams can queue calls
Teams has basic reporting
What Teams Phone lacks
Real Time Analytics
Deep Analytics
Omnichannel
Barge/Whisper
IVR with Data Dips
IVA
Queued Call Back
Wallboards
QA – Automatic Scoring
Which Teams Phone calling plan providers are the best?
Browse the best Teams Phone calling plan providers