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Introduction
Live Chat Introduction
Automated live chat messages
Conversations Ratings
Shared Inbox benefits
Canned Responses (also known as Saved Replies)
5 Advanced features: Summary
A modern way of dealing with a customer support ticket
Qualifying and segmenting customers and leads
Create a tracking plan to automate customers relationship
Enrich users profile using customers interactions
Merge conversations between unknown users and logged in customers
Automate Crisp bot interactions
Create chatbot scenario with our visual bot editor
Introduction to Crisp CRM
Welcome to Episode 4
Introducing CRISP-EML
Phases and Stages
Business Understanding
Expert Interview: Pawankumar Hegde
Evaluation, Concept and Design
Data Acquisition & Understanding
Expert Interview: Ching Hu
Model Development
Expert Interview: Maciej Szankin
Development and Testing
Deployment, Support & Upgrade
Special Thanks