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Intro
What is customer feedback?
What are the benefits of actionable feedback?
Benefit 1: Happy customers directly translate to revenue
Benefit 2: Feedback surveys are an easy way to find small tweaks to improve your sales funnel
Benefit 3: It will increase customer loyalty
Benefit 4: It can convert unhappy customers into happy ones.
Benefit 5: Five star reviews
Trustpilot Review Funnel Template
How can you collect customer feedback?
Involve.me review funnel tutorial
How to set up email notifications in involve.me
Outro
How did you hear about us?
Were your expectations met, unmet, or exceeded?
What, if any, products, services, or features are we missing?
5 What did you enjoy most about your experience?
On a scale of zero (unlikely) to ten (very likely), how likely would you be to recommend us to friends or family?
8 From one (unhappy) to ten (very happy). how would you rate your overall satisfaction with us?
What would you change about your experience?
Ask more than once
Consider your Method
Ask happy and unhappy customers
Introduction to Customer Feedback
What is Customer Feedback?
Importance of Customer Feedback
5 Golden Rules for Customer Feedback
How to collect Customer Feedback on Instagram?
The tools on Instagram stories must be used
Questions must be asked in your Captions
User-generated content must be motivated
Captivating Video Content must be generated
Influencers must be partnered with
Polls must be created
Brand Mentions must be kept an eye on
Customer Feedback Examples
Example - T-Mobile
Example 2 - Dwayne ‘The Rock’ Johnson Tequila ‘Teremana’