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Introduction
Assign an Attendant Console license in GoTo Admin
Open the GoTo softphone
Select the Attendant Console view for the softphone
Attendant Console settings
Select from the Transfer type drop-down list
Select presence status
Select desired extension and phone number
Dial pad options
Directory panel
Filter options for Directory panel
Expand Directory panel
Current Calls panel
Two steps to enable parked calls with Attendant Console
Answering an active call
Seeing other calls on the system
Options for managing a call on hold
Options for managing parked calls
Additional options after picking up the call
Options for managing dial plan calls
Options for managing call queue calls
Options for a call sent to voicemail
End credits
Introduction
Three ways to join a session
Camera preview screen
Select audio devices before the session
Enable or disable mic or camera during the session
Share options
View options while sharing in presenter mode
Flexible layout
Launcher button
Record a session
React button for hand raising and adding emojis
Session info button
Attendee engagement button
View options
People button and breakout rooms
Chat
Material button
Settings and changing devices during a session
General settings
Exit session
End credits
Intro
Back to the 1990s
Classic waterfall
Theorem proving
100% test coverage
Correct code
Dave's postulate No. 1
Change
Manifesto for Agile Software Development
Agile is Dead
Easy to change
How?
Dave's postulate No. 2
Building intuition
Conscious & subconscious
Experience
Handwrite on paper
Make it easier to change
Outro