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Introduction
What is kaizen?
Improving business processes
Kaizen events
Experimenting live
Generate ideas and make improvements
History of Kaizen
Plan-do-study-act (PDSA)
What's consuming your time?
Know your customer
Let it flow
Go to Gemba: "The Real Place"
Empower People
Appropriate Resources
Be transparent
Recognize the importance of preparation and facilitation
Select the right team members
Process changes are supported by resources
Handle external parties with care
Sign Non-disclosure agreements
Follow-up on process changes
Kaizen
Recap
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