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Can you tell us about the under-floor management system (UAMS)?
What is the importance of having all the information readily available?
Ticket Tracking System
What are your escalation processes?
Can you tell us about the data centre?
Enterprise services
What is the Customer Issue and Service Management (CISM) team?
How does the Vodafone NOC look like?
What happens if the system is down?
What is the real joy of working with customers?