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This short video gives an overview of the Service Safari, a research technique that helps organisations to better understand the experience ...
YouTube-AssistKD
Step One Set a Clear Objective
Step Two Select the Service To Investigate and the Participants
Step Three Use the Service To Gain Experience of each of the Touch Points
Step Four Analyze the Experience Encountered during the Service Delivery and Identify the Opportunities for Improvement
This week, a group of Harmonic designers embarked on a design research visit to Atlanta's Central Library alongside our apprentice Kaniya ...
YouTube-Harmonic Design
Ready for a service safari? Explore now - link in bio! #ServiceSafari · Unlock your iCloud activation lock hassle-free! Regain access to your device with ...
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