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Know Your Audience: First and foremost is their knowledge level relative to the topic that we're discussing. Do they know a lot or do they know just a little?
Principle 1. Set Your Communication Goal: A goal has three major parts: information, emotion, and action. The best metric of success is: Is your audience leaving knowing what you want them to know? Feeling how you want them to feel? And doing what you want them to do?
Principle 2. Structure your message. Using: What, So What, Now What.
Principle 3. The Art of the Paraphrase.
Using Paraphrasing to move a conversation forward
Ask me anything
Question 1: What is the worst communication advice that you have ever given or received?
Question 2: How can you try to understand the expectations or knowledge or background of your audience in order to make your presentation effective?
Question 3: How do I communicate negative feedback to a colleague, especially when there's an action step involved?
Question 4: How would you make your first impression?
Question 5: How has virtual communication changed the way we communicate?