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Cresta was founded with the goal of using AI to help people learn high-value skills and by doing so, make business radically more productive ...
YouTube-Cresta
With large contact center teams, local and remote, in-house or outsourced, coaching agents at scale is nearly impossible. Cresta Agent ...
The challenge of coaching a large team
Your own personal AI coach
Building a custom AI model
Real-time examples
Tracking agent adherence
Tools for managers
Making happier agents and customers
Cresta's Real-Time Intelligence amplifies the best practices of top performers across your contact center team, guiding #agents through ...
The Contact Center
What is Agent Assist
AI-Driven Coaching
Knowledge Base Search
Suggestions
Live Assist
Auto Summarization and Notetaking
Results
Why Cresta
... Cresta Insights businesses can extract customer insights from ... Cresta Insights:: https://cresta.com/product/insights/ Enjoyed our video ...
The challenge of acting on customer data
What is Cresta Insights?
Discover insights
Understand insights
Act on insights
Selling smarter
Cresta's Knowledge Assist is a first-of-its kind tool, revolutionizing access to #knowledge in the enterprise.
What is Knowledge Assist?
Gen AI
Knowledge sources
Reporting and Insights
The Power of Real-Time Intelligence
Take the guesswork out of chatbot #automation for the contact center. Cresta Virtual Agent helps you discover conversation reasons and ...
Saving costs with AI
Why do most chatbots leave customers frustrated?
Cresta’s approach to chatbot automation
Call driver analysis
Conversation flow modeling
Automate with insight
Understand, evaluate, coach, and take action. Cresta analyzes 100% of conversations in your contact center, assists the #QA process, ...
Managing Agents
What is Director?
Performance Insights
Coaching Overview
Share your videos with friends, family, and the world.
Cresta and Brinks Home ; Cresta Announces Series C & Real-Time Intelligence for Contact Centers · 2.1K views ; 7 FATAL Wiring Mistakes Most DIYers ...
Hear what customers are saying about Cresta Director, which provides real-time visibility of 100% of agents calls and chats in a contact ...
Christopher Reese, Director of Customer Value at Cresta shares their CX Promise and how they are delivering value through their generative ...
YouTube-Five9
... Cresta Opera comes in, a comprehensive, user-friendly, no code AI rule builder. Learn more about Cresta products: https://cresta.com/product ...
Synchronizing agents, coaching, QA, and insights
An easy no-code solution for building AI-driven rules
Define what the rule should be
Configure when the rule is applied
Review and save the new rule
A harmony of results
Zayd Enam, Founder/CEO of Cresta, discusses Cresta's Series C funding of $80M, which quadrupled Cresta's valuation to $1.6 billion in barely ...
Customer Expectations
What does this all mean?
How does Cresta help?
Cresta for Agents
Cresta for Managers
Cresta for Business (Cresta Insights)
New Features of Real-Time Intelligence for Contact Centers
Series C Funding Recap
Real-time intelligence for contact centers
Closing Remarks
Eliminate repetitive tasks with polished, AI-generated responses that are based on the most common replies from your top agents.
Chat volume and happy customers
Cresta Agent Assist
What is Smart Compose?
What are Suggestions?
AI behind the scenes
Integrations
Real-Time Intelligence Engine
The Cresta is finally back on home soil after multiple drag and drive events across America over the 2023 year.
YouTube-Benny's Custom Works
Provided to YouTube by Thrill Jockey, Inc. Cresta · Oval Romantiq ℗ 2023 Thrill Jockey Records Released on: 2023-05-12 Auto-generated by ...
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Contact Center #agents spend a whopping one-third of call time on post-call activities, from writing notes and summaries to copy-and-pasting ...
Agent Challenges
What is Auto Note Taking & Summarization?
Auto Note Taking
Auto Summarization
Flexible Integrations
Fish Cresta TV ... Cresta is a young and innovative brand focussedon pole and feeder fishing. The team behind the products consists exclusively of anglers who ...
YouTube-Fish Cresta TV
It's a rocky road coming down the steep slopes of Pikes Peak Colorado... BCW Parts + Merchandise: https://www.bennyscustomworks.com Perks ...
Download your copy from Beatport or iTunes, or stream it on Spotify, Apple Music or Deezer here: https://ensisdiscovery.lnk.to/FutureWave ...
YouTube-Ensis Records