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Agenda
Why does feedback make people nervous?
What do you do if you try to give feedback to someone and they are on the defensive and not open to the discussion?
Give feedback when you are noticing a pattern of behavior
Behavior change is hard
What to do if the feedback conversation gets emotional
The relationship bank account analogy
State the intention of the feedback conversation
The first step of a feedback conversation
Remind the receiver that this feedback is in the context of this incident