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Get Cozy, Stay Cozy | Zappos · Welcome to the toastiest corner of the internet · It's Here: Monster-Level Cozy! · Get Cozy, #StayCozy | Shop Zappos' Cozy Shop.
YouTube-Zappos.com
2010/09/20Zappos HQ
Zappos is more than an online shoe retailer
Philosophy about marketing
Customer service is an expense, not an investment
How we train our employees
The 3 Cs: Clothing, Customer Service, and Company Culture
How can you afford to do free shipping?
What separated the great companies in terms of long-term financial performance from just the good ones?
Be adventurous, creative, and open-minded