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If you want to create a strong customer culture within your organization, your HR team can add major value. There are 6 key ways they can do ...

YouTube-Steven Van Belleghem

2023/12/15

Gamechanger: instead of finding ways to sell more stuff, ask how you can add value to people's lives. How can you be a driver for positive ...

YouTube-Steven Van Belleghem

2023/12/18

Better CX does not always mean more budget. Try to think differently without spending more money. #customerexperience #customerfirst ...

YouTube-Steven Van Belleghem

1か月前

Technology can help your brand get an 8, but it's human interaction that can get you a 10. #customerexperience #customerservice.

YouTube-Steven Van Belleghem

2023/11/22

Get your employees as close to the customer as you can, and turn them into friction hunters. #frictionhunting #CXculture #betterCX.

YouTube-Steven Van Belleghem

1か月前

Outsourcing customer service can be a good idea, as long as you do it right. #CX #customerservice #outsourceornot.

YouTube-Steven Van Belleghem

2023/11/13

Every day is game day in customer experience. But it turns out that customer service is not as great right now. Customer fatigue?

YouTube-Blake Morgan

2024/01/04

Neuhaus chocolates turned the idea of customer loyalty upside down, cleaning company CSU introduced a special phone case to motivate ...

YouTube-Steven Van Belleghem

2023/10/27

The Future of Customer Experience: AI, Phygital and More -- Dubbed "The Queen Of Customer Experience" by Meta, Blake Morgan is a keynote ...

YouTube-Blake Morgan

2024/01/05

The 10 Most Important Customer Experience (CX) Trends for 2024 with Bernard Marr Bernard Marr reveals the top 10 CX trends for 2024 ...

YouTube-Bernard Marr

2023/12/22

How do you hire people with the right CX mindset? Find people who are friendly by nature, you can still teach them all the rest.

YouTube-Steven Van Belleghem

1か月前

This speaking clip is from Manila, Philippines in October 2023. ** While customer service fatigue is becoming increasingly prevalent, ...

YouTube-Blake Morgan

2023/12/18

Welcome to CX Update #18! I am taking you to Disneyland Paris for an interesting story on the importance of mental flexibility.

YouTube-Steven Van Belleghem

2024/01/30