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Introduction
9-Steps to Refresh Your Sandbox
Prerequisites
Step 1 - Retrieve (backup) metadata for ConversationVendorInfo Package
Step 2 - Refresh Your Sandbox
Step 3 - Deploy the ConversationVendorInfo metadata to the refreshed sandbox
Step 4 - Deploy the Single Sign-On Connected App metadata to the refreshed sandbox
Step 5 - Create the REST API OAuth Connected App
Step 6 - Deploy the CallCenter metadata to the refreshed sandbox
Step 7 - Map the identity provider (IdP) certificate to the connected apps
Step 8 - Update the AWS IAM SalesforceServiceVoiceIdp identity provider with the latest IdP certificate
Step 9 - Update the Service Cloud Voice AWS Lambda functions with the latest environment variable settings
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